{"product_id":"the-concierge-jewelry-care-experience","title":"The Concierge Jewelry Care Experience","description":"\u003cp\u003eThe ultimate peace of mind for your finest assets.\u003c\/p\u003e\n\u003cp\u003e​Demali\u0026amp;RiverCo presents an exclusive, white-glove concierge maintenance subscription designed for our local community. Fine jewelry requires meticulous care to maintain its brilliance, security, and structural integrity.\u003c\/p\u003e\n\u003cp\u003e​Rest assured knowing your treasured pieces are in expert hands—all services are personally overseen by Danni Magana, a GIA Graduate Diamonds (GD), Applied Jewelry Professional™ (AJP), and Certified Diamondtologist. With our Concierge Plan, you never risk sending your irreplaceable pieces through the mail. We handle everything locally.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​STEP 1: SELECT YOUR EXPERIENCE TIER\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​Why Rotating Your Jewelry is Technically Necessary: To maintain optimal structural integrity, fine jewelry generally requires a professional deep ultrasonic cleaning, high-steam finish, and micro-precision prong inspection every 6 months. Furthermore, fine white gold pieces typically only need full Rhodium Plating every 12 to 18 months.\u003c\/p\u003e\n\u003cp\u003e​Because of these professional gemological standards, our subscription is designed for you to rotate different pieces from your collection each billing cycle. This ensures your entire jewelry vault stays flawlessly maintained throughout the year without over-servicing any single item.\u003c\/p\u003e\n\u003cp\u003e​When your billing cycle hits, you can hand us any piece of jewelry you currently want serviced, as long as it fits your chosen tier's item limit:\u003c\/p\u003e\n\u003cp\u003e​• \u003cstrong\u003eTIER 1: SIGNATURE CARE ($0 - Complimentary)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe essential maintenance package for a single (1) piece of your choice per cycle. Includes deep ultrasonic cleaning, pressurized high-steam finishing, and a micro-precision prong inspection.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e Due to the complimentary nature of this baseline tier, clients must handle all local drop-off and pickup logistics at our designated location.\u003c\/p\u003e\n\u003cp\u003e​•\u003cstrong\u003e TIER 2: THE MASTER ARTISAN ($145 base)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdvanced restoration for a single (1) piece of your choice per cycle. Includes all Tier 1 services, plus professional high-shine polishing to erase surface scratches and full Rhodium Replating (for white gold) during every scheduled visit. Includes local pickup\/drop-off coordination.\u003c\/p\u003e\n\u003cp\u003e​• \u003cstrong\u003eTIER 3: THE VAULT COLLECTIVE ($350 base)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe ultimate multi-piece portfolio manager. Bring up to three (3) distinct jewelry pieces of your choice per scheduled visit. Includes full Tier 2 service (ultrasonic cleaning, steam finishing, structural inspection, and professional polishing\/rhodium plating) for all three items simultaneously. Includes local pickup\/drop-off coordination.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​Note:\u003c\/strong\u003e Base pricing reflects standard maintenance and cosmetic care. Our initial micro-precision inspections will determine if a piece requires repairs. Cleaning will not be performed on any structurally faulty or compromised jewelry. If specialized repairs or master goldsmithing\/laser welding are required, you will be notified, billed separately, and directed to submit our website's official Repair Form.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​STEP 2: SELECT YOUR FREQUENCY\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​Choose how often your service is scheduled:\u003c\/p\u003e\n\u003cp\u003e• Seasonal Refresh: Every 3 months.\u003c\/p\u003e\n\u003cp\u003e• The Collector’s Edit: Every 2 months.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​HOW THE SUBSCRIPTION CYCLES WORK\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​• \u003cstrong\u003eAutomated Scheduling:\u003c\/strong\u003e You will receive an automated order confirmation each time your subscription successfully renews. That renewal order is our trigger to reach out to you via text or email to coordinate your upcoming drop-off\/pickup window (or scheduling details for Tier 1 drop-off). Remember, you can swap in different items for this new cycle!\u003c\/p\u003e\n\u003cp\u003e• \u003cstrong\u003eUse-It-or-Lose-It Policy:\u003c\/strong\u003e If you do not respond to our scheduling attempts to set up your service before your next scheduled subscription payment processes, your missed tier service for that cycle is forfeited and will not be refunded.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​TECHNICAL BOUNDARIES \u0026amp; THE GEMSTONE RULE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​To protect our professional equipment and the structural integrity of your valuables, we enforce strict technical boundaries:\u003c\/p\u003e\n\u003cp\u003e• \u003cstrong\u003eEligible Metals:\u003c\/strong\u003e Service is restricted to fine precious metals (Gold, Platinum, and Sterling Silver). Base metals (brass, copper, pewter) or cheap fashion\/costume plated jewelry are strictly excluded.\u003c\/p\u003e\n\u003cp\u003e• \u003cstrong\u003eThe Gemstone Rule:\u003c\/strong\u003e While any fine jewelry piece is welcome, certain delicate, organic, or fracture-filled gemstones (such as opals, pearls, emeralds, and tanzanite) cannot safely withstand standard mechanical processes. Danni The Jeweler reserves the absolute right to substitute ultrasonic and high-pressure steam cleaning with specialized, delicate hand-cleaning to protect the integrity of your piece.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​OUR LUXURY STANDARD \u0026amp; INSURANCE PROTOCOL\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​• \u003cstrong\u003eComprehensive Documentation: For your absolute security, high-resolution before-and-after photographic documentation is taken of every piece before any equipment is turned on.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e• Protect Your Investment: While we maintain rigorous secure handling protocols, we highly encourage all clients to maintain independent jewelers insurance. Demali\u0026amp;RiverCo proudly features Jewelers Mutual® coverage options directly through our website.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e​IMPORTANT LOCAL LOGISTICS \u0026amp; TERMS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e​• Turnaround Time: Please allow a standard 3 to 5 business days for our master-level care. We do not offer rushed, on-demand, or overnight turnaround.\u003c\/p\u003e\n\u003cp\u003e• Radius Limits: Complimentary pickup and delivery is restricted strictly to Tiers 2 and 3 within our immediate local driving radius. If your area is not explicitly listed at checkout, please reach out to us at \u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003einfo.demaliandriverco@gmail.com\u003c\/strong\u003e\u003c\/span\u003e so we can evaluate your location—a standard delivery\/pickup fee may apply, or we can coordinate a secure meeting at a designated local area.\u003c\/p\u003e\n\u003cp\u003e​Please refer to our official website policies and terms of service for full details regarding liability, handling, and subscription cancellations.\u003c\/p\u003e","brand":"Demali\u0026RiverCo","offers":[{"title":"Tier 1: Signature Care","offer_id":54156721619254,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true},{"title":"Tier 2: The Master Artisan","offer_id":54156721652022,"sku":null,"price":145.0,"currency_code":"USD","in_stock":true},{"title":"Tier 3: The Vault Collective","offer_id":54156721684790,"sku":null,"price":350.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0729\/3956\/9462\/files\/rn-image_picker_lib_temp_d9a85d5a-c4c7-4644-9033-37ca60ff12b1.png?v=1782496207","url":"https:\/\/demaliandriver.co\/ar\/products\/the-concierge-jewelry-care-experience","provider":"Demali\u0026RiverCo","version":"1.0","type":"link"}