Terms of service

Demali&RiverCo LLC | Terms of Service

OVERVIEW This website is operated by Demali&RiverCo LLC. Throughout the site, the terms “we”, “us” and “our” refer to Demali&RiverCo LLC. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional policies referenced herein and available by hyperlink (Refund Policy, Shipping Policy, Privacy Policy).

SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

SECTION 3 – BESPOKE SOURCING & CAPITAL ALLOCATION For all loose stone and custom jewelry orders:

  • Capital Allocation: Upon order confirmation, funds are immediately allocated to 3rd-party global wholesale partners. These funds are non-recoverable.
  • Lead Times: You acknowledge the 4–8 week sourcing window. Delays within global trade hubs (including but not limited to India, Belgium, Israel, UAE, and Hong Kong) are not grounds for cancellation.

SECTION 4 – MODIFICATIONS TO PRICES Prices for our products and services are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.

SECTION 5 – PRODUCTS & GIA-STANDARD QUALITY * Inspections: Every fine jewelry piece undergoes a GIA-standard quality inspection by our certified specialists before release.

  • Final Sale: Custom jewelry, engraved items, dental jewelry, and loose stones are Final Sale.
  • Apparel: Ready-to-wear items are subject to return only according to our Refund Policy.

SECTION 6 – REPAIR SERVICES & LIABILITY By submitting jewelry for repair or stone-setting:

  • Pre-existing Conditions: We are not responsible for the breakage of stones that possess internal inclusions or pre-existing fractures.
  • Release of Liability: Once the client takes physical possession of a repaired item or receives a delivered repair, Demali&RiverCo LLC is released from all liability regarding stone loss or structural damage. We strongly recommend independent insurance (e.g., Jewelers Mutual).
  • Watch Battery Warranty: Our tiered watch battery warranties (90-day, 3-year, or Lifetime) cover the battery charge only. Demali&RiverCo LLC is not responsible for existing movement failures, water damage, or physical damage to the watch exterior/crystal.
  • Abandonment: Items not picked up within 60 days of completion will be considered abandoned and may be sold to cover labor and material costs.

SECTION 7 – CUSTOM GRILLZ & DENTAL JEWELRY ("NOVELTY USE ONLY") * Non-Medical Status: Demali&RiverCo LLC are jewelry specialists, not dental professionals. We possess no knowledge of dental health, tooth structure, oral pathology, or previous/future dental destruction.

  • Cosmetic Labeling: All dental jewelry is sold strictly as "Novelty Cosmetic Jewelry" for temporary use. They are not dental appliances, medical devices, or prosthetics.
  • Liability Waiver: Demali&RiverCo LLC is not liable for any dental destruction or health issues (including but not limited to: decay, enamel erosion, gum disease, tooth migration, or accidental ingestion). We are not responsible for the state of your teeth prior to, during, or after wearing our jewelry. We are not liable for any future destruction of your teeth.
  • Fitment: Quality is dependent on the model provided. We do not perform dental impressions. If your dental structure changes after the model is made, all adjustments are billed as new orders.

SECTION 8 – DIGITAL DOWNLOADS & INTELLECTUAL PROPERTY All digital files, music, and design templates are the intellectual property of Demali&RiverCo LLC.

  • Usage: Purchases grant a single-user license only.
  • Prohibited Use: You may not share, resell, redistribute, or use these files for commercial gain without a separate licensing agreement.

SECTION 9 – DJ & EVENT SERVICES * Deposits: Deposits for DJ services are non-refundable and secure your specific event date.

  • Cancellations: Cancellations made within 14 days of the event will result in the forfeiture of the full balance.
  • Equipment Safety: The client assumes liability for equipment damage caused by event guests.

SECTION 10 – ACCURACY OF BILLING We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information for all transactions.

SECTION 11 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 – PROHIBITED USES You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to harass, abuse, or mislead others.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall Demali&RiverCo LLC, our directors, or affiliates be liable for any injury, loss, or claim arising from your use of any of the service or any products procured using the service, including stone loss after possession has been transferred to the client.

SECTION 14 – INDEMNIFICATION You agree to indemnify and hold harmless Demali&RiverCo LLC from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 15 – GOVERNING LAW These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Texas, United States.

SECTION 16 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info.demaliandriverco@gmail.com.

Demali&RiverCo LLC 2807 Allen St #2294, Dallas, TX 75204

Official Website: www.demaliandriver.co