Privacy policy
Demali&RiverCo LLC | Privacy Policy
Effective Date: January 17, 2023
At Demali&RiverCo LLC, we respect your privacy and are deeply committed to protecting the personal information of our clients. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase from demaliandriver.co (the “Site”).
1. INFORMATION WE COLLECT
To provide a white-glove luxury experience, fulfill bespoke commissions, and ensure the absolute security of high-value transactions, we collect the following categories of information:
Order & Contact Information: Name, billing and shipping addresses, payment details (processed securely via Shopify), email address, and phone number.
Bespoke, Studio & Dental Records: For custom fine jewelry design, loose stone sourcing, dental grillz impressions, tooth gem applications, and master-level repairs, we may collect and securely store digital signatures, design approvals, GIA certification records, dental mold data, and watch-specific specifications.
Device & Technical Information: Web browser version, IP address, time zone, cookie data, and browsing interactions on our Site to optimize your digital experience.
2. HOW WE USE YOUR INFORMATION
We utilize the collected information for legitimate business and operational purposes, including to:
Fulfill and manage orders, custom design workflows, and secure shipping protocols.
Source specific diamonds, precious gems, and materials through our vetted international wholesale partners.
Communicate directly with you regarding design approvals, CAD renders, quality-check photographs, dental fitment updates, and repair progress.
Screen orders for potential fraud, high-risk flags, or security threats to protect both the boutique and the client.
Provide marketing updates, exclusive collection drops, and blog insights from the Demali&RiverCo Limitless Blog (strictly when you have explicitly opted in).
3. SHARING YOUR PERSONAL INFORMATION
We do not sell, rent, or trade your personal information. We share your data only with trusted service providers and partners necessary to execute our contract with you:
Shopify: Our primary e-commerce platform and secure payment gateway.
Global Sourcing Partners & Master Jewelers: We share necessary project specifications with vetted international stone suppliers, GIA-certified laboratories, and third-party master artisans to authenticate and fabricate your bespoke items.
Compliance & Legal Protection: We may disclose information if required by applicable laws, regulations, subpoenas, or legal processes, or to protect our rights, property, and safety as an LLC.
4. COOKIES & TRACKING TECHNOLOGIES
We use "cookies" and similar tracking pixels to remember your site preferences, analyze web traffic, and ensure demaliandriver.co functions seamlessly. You can manage, block, or clear cookies at any time through your individual browser settings.
5. DATA RETENTION & SECURITY
We retain your Order, Studio, and Bespoke Information for our internal business and auditing records unless and until you request its deletion. Because we manage high-value fine jewelry, precious minerals, and custom client records, we employ industry-standard encryption and strict administrative safeguards to protect your data during checkout and design approvals.
6. MINORS
The Site is intended exclusively for individuals who are at least 18 years of age. We do not knowingly collect or solicit personal information from minors.
7. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to access, correct, update, or request the deletion of the personal information we hold about you. To exercise these rights, please contact our concierge team at the email below.
8. CONTACT US
For more information regarding our privacy practices, questions, or formal complaints, please reach out to us:
Demali&RiverCo LLC
Email: info.demaliandriverco@gmail.com
Mailing Address: 2807 Allen St #2294, Dallas, TX 75204, United States
Official Website: www.demaliandriver.co
