Terms of service

Demali&RiverCo LLC | Terms of Service

OVERVIEW

This website is operated by Demali&RiverCo LLC. Throughout the site, the terms “we”, “us” and “our” refer to Demali&RiverCo LLC. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional policies referenced herein and available by hyperlink (Refund Policy, Shipping Policy, Privacy Policy).

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

SECTION 3 – BESPOKE SOURCING & CAPITAL ALLOCATION

For all loose stone and custom jewelry orders:

Capital Allocation: Upon order confirmation, funds are immediately allocated to 3rd-party global wholesale partners. These funds are non-recoverable.

Lead Times: You acknowledge the 4–8 week sourcing window. Delays within global trade hubs (including but not limited to India, Belgium, Israel, UAE, and Hong Kong) are not grounds for cancellation.

Third-Party Artisans & Disclosure: To maintain elite master craftsmanship, Demali&RiverCo LLC reserves the absolute right to utilize vetted third-party specialists, master goldsmiths, and specialized trade partners for custom fabrication or repairs. We are under no obligation to disclose the identity or location of third-party partners to the client.

SECTION 4 – MODIFICATIONS TO PRICES

Prices for our products and services are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.

SECTION 5 – PRODUCTS, APPAREL & GIA-STANDARD QUALITY

Inspections: Every fine jewelry piece undergoes a GIA-standard quality inspection by our certified specialists before release.

Final Sale Items: Custom jewelry, engraved items, dental jewelry, tooth gems, and loose stones are strictly Final Sale. Engravings and customized pieces cannot be refunded or returned.

Apparel & Accessories: Ready-to-wear apparel items are subject to return for Store Credit only in accordance with our Refund Policy (minus shipping costs and a 10% restocking fee).

SECTION 6 – REPAIR SERVICES, CLEANING SUBSCRIPTIONS & LIABILITY

Pre-existing Conditions: We are not responsible for the breakage of stones that possess internal inclusions or pre-existing fractures.

Release of Liability: Once the client takes physical possession of a repaired item or receives a delivered repair, Demali&RiverCo LLC is released from all liability regarding stone loss or structural damage. We strongly recommend independent insurance (e.g., Jewelers Mutual).

Subscription Care & Local Cleanings: Our Concierge Jewelry Care subscription is a localized service managed personally by our expert master jewelers. Cleaning is not performed on structurally compromised jewelry. Base tier cleanings exclude base metals.

Watch Battery Warranty: Our tiered watch battery warranties (90-day, 3-year, or Lifetime) cover the battery charge only. Demali&RiverCo LLC is not responsible for existing movement failures, water damage, or physical damage to the watch exterior/crystal.

Abandonment & Forfeiture: Items not picked up within 60 days of completion will be considered abandoned, and the client will forfeit any payments made; such items may be sold to cover labor and material costs.

SECTION 7 – CUSTOM GRILLZ, TOOTH GEMS & DENTAL JEWELRY ("NOVELTY USE ONLY")

Non-Medical Status: Demali&RiverCo LLC are jewelry specialists, not dental professionals. We possess no knowledge of dental health, tooth structure, oral pathology, or previous/future dental destruction.

Cosmetic Labeling: All dental jewelry and tooth gems ("slug bites") are sold strictly as "Novelty Cosmetic Jewelry" for temporary use. They are not dental appliances, medical devices, or prosthetics.

Liability & Health Waiver: Demali&RiverCo LLC is not liable for any dental destruction, skin irritations, or health issues (including but not limited to: decay, enamel erosion, gum disease, tooth migration, tooth chips, residual bonding glue, UV light exposure side effects, or accidental ingestion/choking). These items are worn entirely at the client's choice and are not everlasting. We are not responsible for the state of your teeth prior to, during, or after wearing our jewelry.

Molding & Impressions: We are not responsible for any damage, skin irritations, gum irritation, choking hazards, or adverse reactions resulting from at-home or studio impression molding.

Fitment: Quality is dependent on the model provided. If your dental structure changes after the model is made, all adjustments are billed as new orders.

SECTION 8 – DIGITAL DOWNLOADS & INTELLECTUAL PROPERTY

All digital files, music, design templates, and blog posts on the Demali&RiverCo Limitless Blog are the intellectual property of Demali&RiverCo LLC and are provided for informational and educational purposes.

Usage: Purchases grant a single-user license only.

Prohibited Use: You may not share, resell, redistribute, or use these files for commercial gain without a separate licensing agreement.

SECTION 9 – DJ, EVENT SERVICES & TRAVEL FEES

Deposits & Cancellations: Deposits for DJ services are non-refundable and secure your specific event date. Cancellations made within 14 days of the event will result in the forfeiture of the full balance.

Music & Performance Style: Music is provided for fun and entertainment. We do not own the rights to the music. The DJ freestyles mostly; therefore, not all music requests will be available or played due to the flow, vibe, and time frame of the event. Clients may opt for a curated playlist/genre; otherwise, music selection rests entirely with the DJ, and guest requests are subject to availability.

Early Departure & Weather: The DJ reserves the right to leave an event due to safety, weather-permitting conditions, or irreconcilable inconveniences. If an agreement cannot be reached, the client forfeits the full payment and the DJ is not responsible for early departure.

Equipment Safety: The client assumes full financial liability for any damage, loss, or liquid spills caused to DJ equipment by event guests or venue staff.

Travel Fees: Clients may be charged an additional travel fee if their location or event is outside our standard local pick-up and drop-off service radius.

SECTION 10 – ACCURACY OF BILLING & CHECKOUT AGREEMENT

By completing checkout, you explicitly agree to all company policies, shipping rules, refund guidelines, and these Terms of Service. We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information for all transactions.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to harass, abuse, or mislead others.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall Demali&RiverCo LLC, our directors, or affiliates be liable for any injury, loss, or claim arising from your use of any of the service or any products procured using the service, including stone loss, dental issues, or event disruptions after possession or performance has been transferred to the client.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Demali&RiverCo LLC from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 15 – GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Texas, United States.

SECTION 16 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info.demaliandriverco@gmail.com.

Demali&RiverCo LLC

2807 Allen St #2294, Dallas, TX 75204

Official Website: www.demaliandriver.co